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Frequently asked questions
How do I buy from ShopVPN?
Choose an available plan, select a payment method and complete checkout. You can follow your order and delivery status on the store page.
Do I need Telegram to purchase?
No. You can sign in with your email and verify it with a one-time code. Telegram is optional for some support or account-linking features.
How will I receive my configuration?
After payment is approved, the subscription link appears on the order result page or in your account services. Payments requiring manual review are delivered after approval.
How do I add the service to a VPN app?
Use the Add to App button on the order page, or paste your subscription link into a compatible app such as Hiddify or v2rayNG.
What if I paid but did not receive the service?
Keep your order ID and contact support through the ticket section or the store’s support channel. Do not pay again until the order status has been checked.